Mediation is a bit of a wild west of approaches and styles. This paper discusses a Quality Management System approach based on eth Deming cycle of continuous improvement. Written in an academic paper style, is is about 25 pages long or a 20 minute read.
The article discusses a more inclusive approach to expert witness evidence, single reports, hot tubbing, and agreed investigation processes as an alternative to the conventional battle of the experts. It is four pages long and about 1 5 minute read.